Frequently Asked Questions

 Login & Access

1. How do I get my login information?
You should receive a welcome email after registering or purchasing, which includes your username (or email) and an activation link. If you haven’t received it, check your spam/junk folder and whitelist our domain. If still missing, contact support with your registration email.

2. I didn’t receive my login email — what should I do?
Check spam/promotions folders first. If not there, reach out to support (include your full name and the email you used to register). We’ll manually resend your login.

3. How do I reset my password?
On the login page, click “Forgot password”. Enter your email, and we'll send you a reset link. Follow the link and set a new password.

4. I can’t access my course — what should I check first?

• Are you logged in with the correct email?

• Did you complete payment?

• Is the access period active?

• Try clearing browser cache or use a different browser.
  If still not working, contact support with a screenshot of the error.

5. Can I use the same login for all your programs?
Yes. One account/email gives you access to all programs and courses you’ve purchased or been granted access to. (Unless otherwise specified.)

 Courses & Programs

6. How do I join your courses?
Once you register or purchase a course, you’ll be granted access. Log in, navigate to “My Courses” (or “Dashboard”), and select the course to begin.

7. Where can I find the Consultant course schedule?
Schedules are posted in the course overview page or in your welcome email. Additionally, announcements and updates are sent via email and/or posted in the Facebook group.

8. How long do I have access to my Consultant course after purchasing?
You get lifetime access, just stay in our community and keep learning

9. Are your courses self-paced or live?
We offer both: some are self-paced (you go through the material on your own), others are live workshops with scheduled sessions. The course page will specify which type.

10. How do I upgrade to VIP?
If a VIP upgrade is available, you’ll see an “Upgrade to VIP” option in your dashboard or course page. Otherwise, contact support and we’ll guide you.

11. How do I access the course materials or recordings?
After enrolling, you’ll find all materials — videos, slides, downloads — in the course modules. Recording of live sessions are typically posted in the “Recordings” section within 48 hours after the event.

12. Can I share my course login with someone else?
No. Account sharing is against our terms of service, as each login is tied to one user. Violations may result in access being revoked.

 Events & Summits

13. When is your next summit?
Dates for upcoming summits are announced via email, on our website, and posted in our community forum and Facebook groups. (

16. How do I access summit replays or recordings?
Recordings are posted in your account or via a link sent to your email within 48 hours after the summit ends. 

 Payments & Refunds

18. I need a refund — how do I request one?
Contact support via a ticket and specify:

• Your full name

• The email used

• Course/Event name

• Date of purchase
  We’ll review your request against our refund policy and respond within our stated time frame.

20. How long does it take to receive my refund?
Once approved, refunds are processed within [1 business day]. The refunded amount should appear on your original payment method.

21. I was double-charged — what should I do?
Open a support ticket with your name, date, and transaction IDs or screenshots. We’ll investigate and refund the extra charge.

22. Can I switch my payment method or plan?
Yes — reach out to support before finalizing payment, and we’ll guide you on switching payment methods. Upgrades or plan changes may incur prorated costs.

 Technical Issues & Email

27. I didn’t get my confirmation or welcome email — what should I do?
Check spam, promotions, or other folders. Also ensure your mail server isn’t blocking us. If still missing, open a ticket with your name and email, and we’ll resend.

28. The video or course content won’t load — what can I try?

• Use a different browser (Chrome, Firefox, Safari)

• Clear cache / cookies

• Try incognito/private mode

• Disable browser extensions or ad blockers
  If still broken, send us a screenshot and details (device, browser version, error message).

29. I’m having trouble logging in from my phone — what can I do?
Try using a desktop browser. If on mobile, ensure your app (if any) is updated, or use the mobile browser version of the site. If it still fails, send us the error message you're seeing.

30. Who do I contact if I still have technical issues?
Open a support ticket (via our “Help” or “Contact Us” page) including your name, email, details of the issue, screenshots, and device/browser information. Our technical team will look into it.

 General & Support

31. How do I contact support?
You can submit a ticket via our support portal or email us at support@aiinnovision.com

32. What are your support hours?
We respond to tickets Monday – Friday, 9 AM to 5 PM. Outside those hours, responses may take longer.

33. How long does it take to get a response?
We strive to reply to all inquiries within 24–48 business hours.

34. Where can I find updates about new courses or events?
We announce new launches via email, on our website’s “News / Blog” page, and in the community forum.

35. Can I speak to someone directly (phone or live chat)?
Currently, all support is handled via ticketing/email. If we ever add live chat or phone support, we’ll notify everyone.